Last Revised: April 19, 2021
The Expedia Rewards program ("Program") is offered to Expedia.com customers at the sole discretion of Expedia, Inc., and is open only to individuals who are eighteen (18) years of age and older, have a valid email address, and have enrolled in the Program ("Member(s)"). By participating in the Program, Members can earn Expedia Rewards points ("Expedia Rewards points" or "Points") for booking and completing eligible travel through Expedia and redeem available Points for certain travel rewards, subject to these Terms and Conditions and the availability of eligible travel and reward items. In order to earn Expedia Rewards points, eligible travel must be completed. This means that you, or other travelers booked on an itinerary using your Expedia Rewards account ("Account"), must stay in the hotel you booked, fly the booked flight itinerary, use the rental car you reserved individually or as a part of your vacation package, or use the tickets for the event/activity for which you booked and paid. The terms "you" and "your" throughout these Terms and Conditions refer to any Member and any customer eligible to participate in the Program.
Membership in Expedia Rewards is void if prohibited by law in the state or country of the Member's residence, and subject to change as may be necessary to comply with such laws or regulations.
Expedia is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But if we are unsuccessful, you may pursue claims as explained in this section.
Arbitrations will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA Consumer Rules. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules, except as provided in this section. If your total Claims seek less than $10,000, we will reimburse you for filing fees you pay to the AAA and will pay arbitrator’s fees, unless the arbitrator determines your Claims are frivolous. You may choose to have an arbitration conducted by telephone, based on written submissions, or in person in the state where you live or at another mutually agreed location.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your Claims to “Expedia Legal: Arbitration Claim Manager,” at Expedia, Inc., 1111 Expedia Group Way, Seattle, WA 98119. If we request arbitration against you, we will give you notice at the email address or street address you have provided. A party requesting arbitration must also provide a copy of the request to the AAA, at Case Filing Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043 or online at www.adr.org Opens in a new window or at any AAA office.
Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a Claim proceeds in court rather than in arbitration we each waive any right to a jury trial. The Federal Arbitration Act and federal arbitration law apply to this agreement. An arbitration decision may be confirmed by any court with competent jurisdiction.
Expedia may at its sole discretion modify any of the Terms and Conditions governing the Program—including, but not limited to, the rules for earning and redeeming Expedia Rewards points, the expiration policy for Points and the products and services on which Points may be earned and redeemed—at any time, with or without notice, even though these changes may affect your ability to use any Points or benefits you have already earned. Expedia reserves the right in its sole discretion to disqualify any Expedia Rewards Member it finds to be tampering with the operation of the Program or to be acting in violation of these Terms & Conditions or in a fraudulent or deceptive manner. Any attempt by any Expedia Rewards Member to undermine the legitimate operation of the Program may be a violation of criminal and civil law, and, should such an attempt be made, Expedia reserves the right to seek damages from any such person to the fullest extent permitted by law. Failure by Expedia to enforce any of these Terms & Conditions shall not constitute a waiver of that provision. Expedia makes no guarantees, warranties, or representations of any kind concerning the Program.
You release Expedia and its affiliates and partners from all liability regarding the earning, redemption, and use of Expedia Rewards points, including any rewards that, after receipt, may be lost, stolen, or destroyed. Expedia suppliers are in no way affiliated with or responsible for Expedia Rewards Program administration.
The Program has no predetermined termination date and may continue until such time as Expedia decides to terminate the Program. Expedia may terminate the Program at any time. Upon termination, you will have ninety (90) days from the date Program termination is announced to use available Expedia Rewards points remaining in your account. After that date, any Points will be forfeited without compensation.
Your continued participation in the Program constitutes your acceptance of any changes to these Terms and Conditions. You are responsible for remaining knowledgeable as to any changes that Expedia may make to these Terms and Conditions. The most current version of these Terms and Conditions will be available on the website at www.expedia.com/rewards and will supersede all previous versions of these Terms and Conditions.
To earn Expedia Rewards points for a booking on Expedia, you must be an enrolled Member of Expedia Rewards and be signed in to your Account prior to making a booking. No Points will be earned for bookings made on Expedia.com when you are not signed in to your Account. If you enroll in Expedia Rewards after booking but before travel is completed, Points will not accrue on that booking.
As an enrolled Member of the Program, you will receive regular account servicing updates by email. You cannot opt out of regular account servicing updates. If you want to stop receiving emails from Expedia Rewards, you must close your Account. Members may close their Account by calling Customer Service. Your ability to earn and redeem Expedia Rewards points will be suspended after the closure of your Account. If you close your Account, you will no longer have access to your profile or access to your account statement information, no Expedia Rewards points will accumulate on future bookings, and any accumulated Expedia Rewards points will be unavailable for redemption. Any Points in your Account at the time of closure will expire immediately from the date of closure.
Expedia awards Points only to the owner of the Account through which any eligible booking is made. You will also earn points for any additional individuals named as travelers on an itinerary booked using your Account.
After making an eligible booking, the anticipated amount of Expedia Rewards points to be awarded will be held in pending status. As mentioned above, "completed travel" means that you, or other travelers booked under your Account, must have completed the stay in the hotel booked, flown on the booked flight itinerary, used the rental car you reserved individually or as a part of your vacation package, or used the ticket(s) for the event/activity for which you booked and paid. Pending Expedia Rewards points are not available for redemption usage. Points will move from pending to available status after completion of travel, based on the time periods identified in the Posting/Reconciliation chart below. Once in available status, Expedia Rewards points are eligible to be used by the Member for redemption purposes. The amount of pending Expedia Rewards points calculated at the time of booking is based on the details of the itinerary booked and completed. Changes or cancellations to the booked itinerary may result in differences between the estimated amount of pending points calculated and the ultimate amount of points that post to the Member's Account for that itinerary. No Expedia Rewards points will be earned for change or cancellation fees imposed by suppliers.
Expedia reserves the right to rescind at any time any pending or available Expedia Rewards points that were earned or awarded for unused travel items. Expedia Rewards points will be rescinded in cases where a Member receives a refund, from either Expedia or a travel supplier or vendor. Points earned pursuant to fraudulent, sham or falsified information will be rescinded by Expedia.
Expedia has the right to monitor all Member Account activity. If your Expedia Rewards Account shows signs of fraud, abuse, or suspicious activity, Expedia may close or freeze your Account immediately, and you may lose your accrued Expedia Rewards points. If you have conducted any fraudulent activity, Expedia reserves the right to take any necessary legal action and may have grounds to confiscate any rewards redeemed as a result of such activity. In addition, you may be liable for monetary losses to Expedia, including litigation costs and damages, and you will not be allowed to participate in Expedia Rewards in the future. Bookings discovered to be fraudulent will have their Expedia Rewards points rescinded, and the Account associated with such fraudulent bookings will be frozen from further Rewards Point earning or redemption activity. To contest freezing of an account or the rescinding of Expedia Rewards points, please call 1-800-EXPEDIA (1-800-397-3342).
If your Account does not represent the correct number of Expedia Rewards points that you should have been awarded as determined by Expedia, Expedia reserves the right to augment or decrement your Point balance. If you believe your Account has been the subject of any suspicious activity, please contact the Expedia Service Center immediately. If it is determined you have been the victim of a fraud, the Points you have earned may be transferred to a new Account.
Rewards Point accumulation and redemption activity can be accessed on your Rewards Activity page. Expedia Rewards points and rewards have no cash value and may not be traded or redeemed for cash. Expedia Rewards points may not be assigned, sold, transferred, and/or pledged to any third party. You have no property rights or other legal interests in Expedia Rewards points. You are responsible for any personal tax liability that may be related to participation in Expedia Rewards and redemption of any rewards.
If a Member believes he or she did not receive the correct amount of Expedia Rewards points for a booking, the Member must contact Expedia Customer Service at 1-800-EXPEDIA (1-800-397-3342) within ninety (90) days from the travel end date. Expedia will make the final determination as to whether Points adjustments of any kind are justified for the travel in question. In no event will any Expedia Rewards points manually be moved from pending to available status sooner than after completion of travel and within the time period identified in the Points Posting/Reconciliation chart below.
Earn one Expedia Rewards base point for every five U.S. dollars actually spent on the following eligible travel items booked through Expedia.com when signed in to your Account:
Earn two Expedia Rewards base points for every U.S. dollar actually spent on the following eligible travel items booked through Expedia.com when signed in to your Account:
- Hotels (excluding taxes and fees)(Earn triple Expedia Rewards base points when booking a VIP Access Hotel, excluding taxes and fees)
- Activities and services
- Hotel + Air vacation packages
- Hotel + Car vacation packages
- Hotel + Air + Car vacation packages
- Hotel + Air + Activities vacation packages
- Hotel + Car + Activities vacation packages
- Hotel + Air + Car + Activities vacation packages
- Flight + Car booked via vacation packages tab
- Cruises (see additional terms)*
- Stand-alone rental cars (see additional terms)*
The following travel items are not eligible to earn Expedia Rewards base points:
- Taxes and fees on any travel item
- Flight + activity
Additional cruise terms: Expedia Rewards points will be awarded for bookings made on Expedia.com and with Expedia customer service agents through our call centers. Rewards points will be awarded for the total transaction amount including cruise fare, government fees and taxes for all guests in the cabin. It does not include other charges such as insurance, prepaid gratuities, or other similar charges or fees. To receive points for your cruise, you must be an Expedia Rewards member and use the same email address associated to your enrolled Expedia Account at the time of booking or enroll in Expedia Rewards using the same email address used to book your cruise any time after purchase has been made, but prior to sailing start date. Your Expedia account email can be found in the Account Overview section of your Expedia Account. Points earned for cruise purchases will not appear as pending on your Expedia Rewards Activity Page; they will post to your account based on the time period identified in the Posting/Reconciliation chart below after travel is complete, and will appear as bonus points on your statement.
Expedia Rewards points will also be awarded for bookings made on ExpediaCruiseShipCenters.com, websites operated by ExpediaCruiseShipCenters’ franchise partners, and in ExpediaCruiseShipCenters retail stores. Rewards points will be awarded for the total transaction amount including cruise fare, government fees and taxes for all guests in the cabin. It does not include other charges such as insurance, prepaid gratuities, or other similar charges or fees. To receive points for your cruise, you must be an Expedia Rewards member and use the same email address associated to your enrolled Expedia Account at the time of booking. Your Expedia account email can be found in the Account Overview section of your Expedia Account. Points earned for cruise purchases will not appear as pending on your Expedia Rewards Activity Page; they will post to your account based on the time period identified in the Posting/Reconciliation chart below after travel is complete, and will appear as bonus points on your statement.
Additional car terms: Points are awarded only for the rental car booking amount minus any additional charges such as insurance, prepaid gratuities, or other similar charges or fees. To receive points for your car rental, you must be an Expedia Rewards member and use the same email address associated to your enrolled Expedia Account at the time of booking. Your Expedia account email can be found in the Account Overview section of your Expedia Account. Points earned for car rentals will not appear as pending on your Expedia Rewards Activity Page; they will post to your account based on the time periods identified in the Posting/Reconciliation chart below, and will appear as bonus points on your statement.
As noted above, the anticipated amount of Expedia Rewards points to be awarded are held in pending status until travel is completed and payment has been confirmed. See chart below for length of time it may take for points to move from pending to available status.
Eligible Booking Point Confirmation Timing Flights 30 days after travel completion Vacation packages 30 days after travel completion Hotel paid at time of booking 30 days after travel completion Hotel paid at time of stay 35 days after travel completion Car Up to 90 days after travel completion Cruise Up to 45 days after travel completion Activities 30 days after travel completion
From time to time, Expedia may offer opportunities to earn additional bonus Expedia Rewards points. All applicable terms and conditions associated with the specific bonus offer must be met in order to earn bonus Expedia Rewards points for your booked and completed travel. Bonus Expedia Rewards points will be posted to your Account as pending at time of booking, and will move to available status after the travel end date based on the time periods identified in the Posting/Reconciliation chart below, unless otherwise specified in the promotion-specific terms and conditions. Bonus Expedia Rewards points offers apply to changed bookings as long as the changed booking still meets all requirements and conditions of the offer. Bonus point offers do not apply to cancelled bookings. Offers are limited to the offer recipient and are not transferable. Bonus point offers are not redeemable for cash. Void where prohibited by law.
Expedia Rewards points will not expire as long as there is a qualifying purchase or redemption activity through Expedia.com on your Account at least once every eighteen (18) months. "Qualifying purchase or redemption activity" means an Expedia Rewards eligible trip or travel item which has been both booked and paid for, an eligible purchase made with your Expedia Rewards Card or Expedia Rewards Voyager Card which has been confirmed in your Expedia Rewards account, or redemption of a travel reward through your Account. All points in your Account will expire if there is no qualifying purchase or redemption activity for a period of eighteen (18) months. Once expired, Expedia Rewards points will not be reinstated.
Expedia Rewards points can be redeemed for flights, bookings at "Pay Now" hotels, vacation package coupons, and "Pay Now" cars, and "Things To Do." Points cannot be redeemed for cash and have no cash value. Pending Expedia Rewards points cannot be used toward reward redemption.
In order to book a flight using points, the Expedia Rewards account holder must have enough points available to cover the entire cost of the flight being booked, including taxes and fees. If members do not see the ability to apply their Expedia Rewards points on the checkout page, this is an indicator that they do not have enough points to cover the entire flight cost, and are therefore ineligible to use their points on that booking. The following policies and terms apply to flight rewards:
- Airline blackout dates do not apply toward flight reward travel bookings made on Expedia.com using Expedia Rewards points.
- Taxes, fees, and surcharges for the booking are included in the number of Expedia Rewards points required for redemption.
- Flights do not have to be roundtrips. Flights into and out of different airports are permitted.
- Airline participation may vary from market to market.
- Holds cannot be placed on Expedia flight reward reservations.
For information regarding airline liability limitations, baggage liability, and other regulations, please consult your airline.
Only the Expedia Rewards Member can redeem Expedia Rewards points, but the reward flight may be booked in the name of the Member or any other person the Member designates. Once tickets are issued, the tickets are not transferable and may be used only by the individual named on the ticket. Redeemed Expedia Rewards points will be deducted from your Account at the time of booking. All rewards are subject to availability and restrictions of the relevant travel supplier.
Tickets booked with points are subject to all ticket restrictions issued by the airline, including refundability and change or cancel fees. Tickets do not include baggage fees, which may be an additional charge. Airline schedules, terms, points of service, and fares are subject to change without notice. Airline schedule changes, flight cancellations, interruptions, and oversold flights are outside of the control of Expedia. These situations must be remedied by the travel supplier and may be subject to Federal or State Regulations.
If an airline declares bankruptcy, it is not obligated to carry you or to refund tickets issued before the bankruptcy. Expedia is prohibited from refunding tickets on airlines that have declared bankruptcy. Expedia Rewards points redeemed or money given to Expedia immediately becomes the property of the airline and Expedia is required by law to comply with the airline's orders.
Airline tickets will be issued as e-tickets unless paper tickets are required by the airline. For bookings made via phone at (800) 997-9158, electronic confirmation and documentation will be sent to the e-mail address associated with your account within 12 hours of booking. The Member is responsible for destroyed, lost, and/or stolen rewards, and any fees imposed to replace such travel documents.
Account holders can redeem available Expedia Rewards points for Expedia coupons in various increments ("Reward coupon") that can be applied to the cost of a Flight + Hotel vacation package that includes a "Pay Now" hotel. When you redeem Expedia Rewards points for a Reward coupon in your selected amount, you will be issued a Reward coupon code. The issued Reward coupon will be deposited into the Member's Expedia Account, and can be found on the coupons page within "My Account." Once the Reward coupon code is issued, the Reward coupon may be redeemed by the Member. Any terms or conditions applicable to each Rewards coupon will be confirmed at the time of issuance. Redeemed Expedia Rewards points will be deducted from your Account at the time the Reward coupon code is issued. No Rewards Point amounts or reward availability is confirmed until the required number of Expedia Rewards points has been deducted from the Member's Account and the Reward coupon is issued.
Reward coupons can only be redeemed for Flight + Hotel vacation packages that include a booking at a "Pay Now" hotel on Expedia.com and a flight booked on Expedia.com, and only where payment is being made to Expedia at time of booking. Reward coupons will be applied first to the hotel portion of the vacation package, then to the flight portion of your package, less any taxes, fees or charges due on the vacation package. Please Note: Any amount of the coupon applied to the flight portion of the package will be refunded to your credit card after your purchase is confirmed, usually within 10 business days. A Reward coupon can only be applied to one (1) vacation package and one hotel room per booking. A Reward coupon cannot be used for booking multiple rooms on the same itinerary. Reward coupons have no cash value. Reward coupons may not be combined with or applied to any other certificates, upgrades, awards, or coupons. All taxes, fees, charges, and surcharges applicable to the booking, including, without limitation, baggage fees, seat upgrades, extra person, parking, phone, and other charges that are applicable to the reservation are the responsibility of the traveler, and Reward coupons cannot be applied to such amounts. Reward coupons cannot be applied to the cost of cancellation or change penalties, prepaid reservations, administrative fees, or other miscellaneous charges. Coupon has no cash value. Void where prohibited by law.
No Expedia Rewards Point refunds will be issued for unused or expired Rewards coupons.
Members can redeem available Expedia Rewards points to pay for partial or full cost of a car rental where Expedia collects the payment at time of booking. This is called the “Pay Now” option after you have selected your car class.
All point redemptions and bookings are subject to availability and restrictions of the relevant travel supplier. Any additional costs following offline change must be paid by credit card. Where points applied covers 100% of the cost of the booking, member is not eligible to earn base or bonus points on that transaction.
Members can redeem available Expedia Rewards points pay for partial or full cost of an activity where Expedia collects the payment at time of booking. All point redemptions and bookings are subject to availability and restrictions of the relevant travel supplier.
The Hotel Price Guarantee is available to Expedia Rewards members in good standing. In the unlikely event that you find a lower rate for a hotel you have booked on www.expedia.com or through the Expedia call center at 1-800-EXPEDIA, whether on Expedia or on another U.S.-based website, we will honor the lower price. Hotels booked as part of a package are not eligible for the Hotel Price Guarantee. The guarantee is subject to these terms and conditions.
Notifying Expedia of a Claim:
You may make a claim under the Hotel Price Guarantee from the time you book your standalone hotel on Expedia until 11:59 p.m. local time at the hotel's location, the day prior to hotel check-in. To make a claim, please complete this form, select your qualifying itinerary, and provide details on the lower price found, including screen shots. The lower price must be available for booking at the time you contact us, as determined by Expedia Rewards.
Must be "Apples to Apples" Comparison:
The Hotel Price Guarantee is available only for exact itinerary matches, including property, room type, rate plan, applicable refund policy, and the exact same dates of travel as booked through Expedia. The comparison must be to the same product purchased standalone through another website (i.e., not part of a hotel + air travel package).
The Hotel Price Guarantee applies only to the cost of booked travel, as presented in the Expedia search results, without including any taxes and fees. The Hotel Price Guarantee is not available for bookings on websites where the property, itinerary, or similar booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional, and age-related requirements.
There is no limit on the number of Hotel Price Guarantee claims you may make per booking. However, any credit subsequent to the initial credit will be based on the amount of the previously credited price, not on the amount of the original price that you booked.
Comparison Rates Must Be Available to the General Public Online:
The Hotel Price Guarantee applies only to prices both advertised and available to the general public on a U.S.-based website. For example, this does not include rates offered on membership program websites; corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator, or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from a website where you call to get the rate or from an e-mail that you received. The rate must be quoted and booked in U.S. dollars (and without reference to currency converters).
Verification of Claims:
All requests are subject to verification by Expedia. Expedia will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by Expedia personnel. Nor will Expedia verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. For verification of non-prepaid hotel bookings, the customer service representative will instruct you to mail a copy of your hotel receipt to Expedia within thirty (30) days after you have completed the hotel stay. Expedia will honor the lower price for verified requests. This may happen in one of several ways.
In some cases, it will take the form of a credit to the credit card used for booking. In other cases, it may be necessary for the travel specialist to cancel your booking and re-book your stay at the lower price. You will not be charged any change or cancellation fees in connection with the Hotel Price Guarantee. In all cases, the travel specialist will explain the process to you. Travel must be completed in accordance with the booked itinerary to be eligible to receive the refund or credit. Changed or cancelled bookings are not eligible to receive the credit or refund.
Expedia reserves the right in its sole discretion to modify or discontinue the Hotel Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your claim will determine your eligibility under the Hotel Price Guarantee. The failure by Expedia to enforce any provision of these terms and conditions shall not constitute a waiver of that provision.
Elite status is an exclusive privilege of Expedia Rewards membership. All members enter the program with Blue status and must meet the stated elite qualification criteria. All Expedia Rewards terms and conditions apply to elite status. Only bookings made in your enrolled Expedia Rewards Account qualify toward elite status which includes Expedia Rewards Silver status and Expedia Rewards Gold status. Certain program offers and status benefits may not be available to members who are not U.S. residents.
Expedia reserves the right in its sole discretion to discontinue or modify the Expedia elite status program (the "Elite Status Program") and/or these Terms & Conditions, or to restrict the program's availability to any person, at any time, for any or no reason, and without prior notice or liability to you.
In case of fraud or abuse involving the Elite Status Program, the Company reserves the right, at its sole discretion, to take appropriate administrative and/or legal action, including but not limited to closure of a Member Account.
Members can qualify for Elite status by:
- Staying the specified number of hotel nights valued at US $50 per night or more, or;
- Meeting a qualifying spend threshold on Expedia.com. The following criteria must be met between January 1 and December 31 of any given year:
Silver 7 hotel room nights or $5,000 in eligible Expedia.com spend Gold 15 hotel room nights or $10,000 in eligible Expedia.com spend
Qualifying travel or activity must be completed by 11:59pm Pacific time on December 31 of the qualifying year to count toward Elite status and room night. Travel that begins in one calendar year and ends the next will count toward elite status for the current calendar year and the later calendar year.
Eligible Expedia.com spend for the purposes of qualifying for elite status includes hotels, flights, car rentals, vacation packages, and activities. Elite status may be revoked at any time in Expedia's sole discretion if the travel which earned the status is not completed travel.
Once earned, elite status is valid for the remainder of the calendar year in which you qualified, the next full calendar year, and through February 28 of the following year, unless otherwise specified.
- Expedia Rewards Bonus Points: Expedia Rewards Silver members earn a 10% bonus on all base points earned. Bonus Expedia Rewards points will be posted to your Account as pending at time of booking, and will move to available status after completion of the travel, based on the time periods identified in the Posting/Reconciliation chart below.
- Exclusive hotel amenities: Silver members receive exclusive amenities on property at participating VIP Access hotels. Amenities vary by property. Hotels participating in the VIP Access hotel network that offer exclusive amenities are subject to change at any time without notice. The amenities offered by a given hotel are subject to change. Exclusive amenities are intended for the primary account holder and will only be extended to additional travelers booked in the Silver member's account at the hotel's discretion and availability.
- Priority customer service: Silver members receive priority call routing and expedited service when contacting Expedia customer care.
- Exclusive Silver offers: Periodic special offers will be made available exclusively to Silver members.
- Exclusive benefits from a dedicated concierge service in Hawaii and Orlando via Expedia Local Expert®
- Expedia Rewards Bonus Points: Expedia Rewards Gold members earn a 30% bonus on all base points earned. Bonus Expedia Rewards points will be posted to your Account as pending at time of booking, and will move to available status after completion of the travel, based on the time periods identified in the Posting/Reconciliation chart below.
- Exclusive hotel amenities: Gold members receive exclusive amenities on property at participating VIP Access hotels. Amenities vary by property. Hotels participating in the VIP Access hotel network that offer exclusive amenities are subject to change at any time without notice. The amenities offered by a given hotel are subject to change. Exclusive amenities are intended for the primary account holder and will only be extended to additional travelers booked in the Gold member's account at the hotel's discretion and availability.
- VIP Access Hotel Upgrades: Gold members receive upgrades upon availability at check-in at participating VIP Access hotels. Participating hotels can be found by looking for the VIP Access icon on Expedia.com when booking. VIP Access Hotel Upgrades are intended for the primary account holder and will only be extended to additional travelers booked in the Gold member's account at the hotel's discretion and availability.
- Dedicated customer service: Gold members receive express customer service from an exclusive team of dedicated Expedia Rewards Gold travel specialists, 24 hours a day, 7 days a week.
- Exclusive Gold offers: Periodic special offers will be made available exclusively to Gold members.
- Exclusive benefits from a dedicated concierge service in Hawaii and Orlando via Expedia Local Expert®. Restrictions may apply. Subject to change at the discretion of Expedia. Discounts do not apply to activity bookings on Expedia.com.